FAQ

You can contact French-Gift.com by sending an email to contact@french-gift.com or by filling out the contact form on the website.

Shipping varies on products. This a gift shop operated by a product on Demand (POD) service with different shipping time and cost depending on the product. https://www.printful.com/shipping

How long does fulfillment take? Fulfillment time is the time it takes to make your custom-ordered product. Our fulfillment time is calculated in business days, and it’s 2–5 business days for all production techniques. 97.66% of our orders are shipped within 5 business days. More than 50% of our orders are shipped within 3 business days or fewer. Please note: Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time. The fulfillment averages you see in our catalog are calculated based on our fulfillment data for each product within the time frame of 30 days. Our fulfillment averages don't account for the time an order might be put on hold. Fulfillment for large orders may take longer on average, but it’ll still be fulfilled within 5 business days. Our fulfillment times are an estimate, but not a guarantee. For a more detailed look at how we calculate the estimated fulfillment time, and to find out what can potentially slow down your order fulfillment check out this article.

How are your products packaged for shipment? As a general rule of thumb, all Printful products are packaged in paper or plastic mailers or cardboard boxes. Depending on local supply availability, packaging can be made of recycled, partially recycled, or virgin materials. Whenever needed, we use clear mailers, tissue paper, foam pouches, or bubble wrap to protect products from breaking or scratching. The most commonly used packaging in our facilities is a post-consumer recycled (PCR) plastic mailer. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. PCR plastics are made from items people recycle every day, like plastic bags and bottles. Most of our PCR plastics are made from shopping bags and wrapping films. The amount of PCR in the packaging differs for each fulfillment location, but it’s at least 50% for the outside (white or grey) poly mailer bags and at least 30% for the inside (clear) bags used in multi-item shipments. As of May 2022, we’re starting to gradually switch to 90%–100% PCR plastic packaging for apparel products in our in-house facilities all over North America. Learn more about the new, improved packaging over here. Below is an extensive list of various product categories and their packaging descriptions. Apparel and other textile products Textile products, including clothing and home & living products like towels, blankets, pillowcases, etc., are generally packaged in post-consumer recycled (PCR) polymer mailers. If there’s more than one product, after putting each item in its own separate transparent polymer bag, we then place them all together in a PCR polymer mailer. We use compostable eco mailers for all apparel orders fulfilled in Australia. These mailers have the supplier’s name and composting instructions on them. Apparel orders in the Japanese and Chinese partner facilities are packaged in plastic mailers. Hats Structured hats are packaged in corrugated cardboard boxes. Beanies are packed in post-consumer recycled (PCR) polymer mailers, just like other apparel items. Home & living Most sublimated home textile items go in post-consumer recycled (PCR) polymer mailers. Large products and oversized multi-item shipments are packaged in cardboard boxes. Mugs, water bottles, tumblers, and other drinkware are packaged in cardboard boxes, as are all beauty products like body washes and lotions. Jigsaw puzzles sent from our partner facility are protected by a recycled cardboard box. Stationery We use kraft envelopes or resealable plastic bags with stay-flat inserts to pack stickers, depending on the location. Similarly, we use kraft envelopes to package greeting cards and postcards. Journals are shipped in flat paper mailers, while notebooks and calendars are packed in cardboard boxes. Wall art Canvases and framed posters also come in cardboard boxes ranging in dimensions from 12 × 18 × 2 to 28 × 38 × 6 in. Framed posters are first wrapped in tissue paper to protect them from scratches and then wrapped in a layer of adhesive bubble wrap or a foam pouch. Posters are shipped in triangular kraft boxes to ensure safe delivery and avoid using plastic caps. In several locations, we use stay-flat envelopes for posters in size 8 × 10 in. Orders fulfilled in Australia are packaged in cylinder cardboard tubes. Other decors Printful offers other home decor and small accessories that are fulfilled by well-respected and tested partner companies across the globe. Our partners use cardboard boxes for larger products like metal prints. Small items like pin buttons and magnets are packed in paper mailers. Tech accessories Most facilities use paper mailers to pack phone cases. Our partners in Japan use a mix of plastic bags and padded paper envelopes to package phone cases. AirPods® go in padded paper mailers with an additional protective polypropylene pouch inside. Gaming mouse pads are packed into corrugated cardboard boxes.